Terms of service

Softique – Terms & Conditions

Welcome to Softique — where elegant comfort meets modern living. We specialize in stylish tissue boxes, home essentials, and modern décor accessories designed to bring simplicity, organization, and sophistication to your everyday spaces.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:

An individual purchasing products for personal, non-commercial use.

Distance Contract:

A purchase made through our website without physical interaction.

Durable Medium:

Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Softique website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer.

3. Company Information

Company Name: AV ECOM LIMITED
Registration: 79245572
Address: FLAT 2304, 23/F HO KING, COMM
CENTRE, 2-16 FA YUEN STREET,
MONG KOK
HONG KONG:

4. Our Offer

At Softique, we are committed to:

  • Providing high-quality tissue boxes and modern home essentials
  • Offering elegant organizers, tabletop accessories, and minimalist décor products
  • Displaying accurate product descriptions and realistic product images
  • Maintaining transparent pricing, including taxes and shipping fees at checkout
  • Keeping product availability updated whenever possible

5. Order Process

  • Orders are confirmed after full payment is received.
  • You will receive a confirmation email after checkout.
  • Payments are securely processed via trusted third-party payment providers.
  • Softique reserves the right to cancel orders due to fraud suspicion, pricing errors, or stock availability issues.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

  • Items must be unused
  • Items must be returned in original packaging
  • Items must be in resellable condition

7. Returns & Refunds

  • Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
  • Items must be returned in original condition.
  • Approved refunds will be issued to the original payment method.

8. Pricing

  • All prices are listed in USD.
  • Softique reserves the right to correct pricing errors at any time.
  • International customers are responsible for customs duties or import taxes where applicable.

9. Product Quality & Warranty

All products are quality-checked before shipping.

Please note:

  • Product colors may slightly vary due to lighting or screen differences
  • Minor variations may occur due to manufacturing materials or product design

Issues must be reported within 14 days of delivery.

Warranty does not cover:

  • Misuse or improper handling
  • Normal wear and tear
  • Damage caused by water, heat, or improper cleaning
  • Damage caused by incorrect usage or excessive force
  • Damage caused by sharp objects or improper storage

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.
  • Delivery may take up to 30 business days depending on destination and logistics conditions.
  • Delays may occur due to customs, shipping carriers, weather conditions, or high order volumes.
  • If delivery fails, Softique may offer a replacement or refund where applicable.

11. Payments

  • Full payment is required at checkout.
  • We accept major credit/debit cards, PayPal, and other secure payment methods.
  • For payment-related issues, please contact our support team promptly.

12. Complaints & Customer Support

Please report issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

  • Replacement
  • Refund
  • Store credit, where applicable

13. Dispute Resolution

Softique aims to resolve disputes fairly and efficiently. If unresolved, disputes may be referred to an independent mediator where applicable.

14. Force Majeure

Softique is not responsible for delays or failures caused by circumstances beyond our control, including:

  • Natural disasters
  • Shipping carrier disruptions
  • Supply chain interruptions
  • Government restrictions or customs delays

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

16. Changes to Terms

Softique reserves the right to update these Terms & Conditions at any time.